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Meg Evershed
The Nutmeg Company
Three Dimensional Cross Stitch Design
 
 

Terms and Conditions

Payment Methods - Customers may pay for goods online by card, using the WorldPay secure system, or by using the print and post facility and sending a cheque or postal order made payable to The Nutmeg Company. Cheques must be in pounds sterling unless the order is for £60 or more.

For larger orders totalling £60 or more we also accept cheques made out for the equivalent value in US dollars or euros, but please be aware that this can lead to long delays while your cheque is cleared. We also reserve the right to reject orders paid in dollars or euros if we consider that the exchange rate used is unreasonable or our bank cannot negotiate the cheque.

VAT - From 1st March 2012, all prices include VAT at the standard rate. Our VAT registration number is 127515521.

Postage & Packing - Flat rate £2.00 in total for orders for delivery in the UK and £4.00 in total for orders for delivery anywhere else in the world. However many items you order, this is the maximum postage you will pay.

Delivery - We aim to deliver all goods within 28 days. Customers may check availability before ordering by telephoning the Nutmeg Company on 01748 884926, or by e-mailing enquiries@3dcrossstitch.co.uk.

Our Guarantee - The Nutmeg Company wishes to satisfy all customers, and guarantees that goods will be in good order. However, in the event of faulty goods please inform us immediately by e-mail or telephone, stating whether a refund or replacement of all or part of the kit is required. Please inform us within 14 days of receipt of goods, but if a problem comes to light outside this period while you are working on the kit, we will still endeavour to deal with any difficulties you may have. This does not affect your statutory rights.

Customer Services and Complaints Procedure - For customers wishing to check any aspect of the Nutmeg Company's products, please contact us by e-mailing enquiries@3dcrossstitch.co.uk, or telephoning 01748 884926 between 9.30 a.m. and 5.00 p.m., Monday to Friday. We will try to resolve any query or complaint within 14 working days.

Cancellation rights - Customers have the right to cancel the order. Cancellation must be within 7 working days from receipt of goods, starting the day after the goods are received. The goods must be intact and resaleable and the customer must bear the cost of returning the goods. A refund will be made within 30 days.

Privacy - The Nutmeg Company is committed to protecting your privacy. The only information we will hold will be names, addresses, email address, telephone number and details of customer purchases. We will pass your name and address to Worldpay and Paypal for the purpose of processing your payment only. We will not pass any information to any other third parties, except where we are required to do so by law. But we may use this information to contact you ourselves.

Our website uses something called a "cookie" to remember what you have put in your shopping basket. Many internet sites use session cookies like this to make it easier for people to use their websites. The Nutmeg Company values the privacy of its customers and does not use cookies for any other purpose.

“The Nutmeg Company” and “3D Cross Stitch” are trading names of Meg and Mike Evershed.

The Nutmeg Company
The Nutmeg Company
Unit 14, Reeth Dales Centre, Reeth, Nr. Richmond, Yorkshire DL11 6SP
Telephone: 01748 884926   Email: enquiries@3dcrossstitch.co.uk
The Nutmeg Gallery is normally open from 10am to 5pm Monday to Friday and 2pm to 5pm on Saturday