Terms and Conditions
Payment Methods - Customers may pay for goods online by card, using the WorldPay secure system, or by using the print and post facility and sending a cheque or postal order made payable to The Nutmeg Company. Cheques must be in pounds sterling unless the order is for £60 or more.
For larger orders totalling £60 or more we also accept cheques made out for the equivalent value in US dollars or euros, but please be aware that this can lead to long delays while your cheque is cleared. We also reserve the right to reject orders paid in dollars or euros if we consider that the exchange rate used is unreasonable or our bank cannot negotiate the cheque.
VAT - From 1st March 2012, all prices include VAT at the standard rate. Our VAT registration number is 127515521.
Postage & Packing - Flat rate £2.00 in total for orders for delivery in the UK and £4.00 in total for orders for delivery anywhere else in the world. However many items you order, this is the maximum postage you will pay.
Delivery - We aim to deliver all goods within 28 days. Customers may check availability before ordering by telephoning the Nutmeg Company on 01748 884926, or by e-mailing firstname.lastname@example.org.
Our Guarantee - The Nutmeg Company wishes to satisfy all customers, and guarantees that goods will be in good order. However, in the event of faulty goods please inform us immediately by e-mail or telephone, stating whether a refund or replacement of all or part of the kit is required. Please inform us within 14 days of receipt of goods, but if a problem comes to light outside this period while you are working on the kit, we will still endeavour to deal with any difficulties you may have. This does not affect your statutory rights.
Customer Services and Complaints Procedure - For customers wishing to check any aspect of the Nutmeg Company's products, please contact us by e-mailing email@example.com, or telephoning 01748 884926 between 9.30 a.m. and 5.00 p.m., Monday to Friday. We will try to resolve any query or complaint within 14 working days.
Cancellation rights - Customers have the right to cancel the order. Cancellation must be within 7 working days from receipt of goods, starting the day after the goods are received. The goods must be intact and resaleable and the customer must bear the cost of returning the goods. A refund will be made within 30 days.
Privacy - The Nutmeg Company is committed to protecting your privacy. If you make an enquiry or place an order with us we will only use the contact details you provide for the purpose of dealing with your query or processing your order, and maintaining proper business records for accounting and tax purposes. In the case of orders this may include passing your details on to a bank or other payment processing company so they can process your payment. We will not use your data for direct marketing ourselves and we will not pass your information to any other third parties, unless you give your consent or we are required to do so by law. We may however contact you if that is necessary in relation to your order or query or if there is a material change in our circumstances (such as a change of address) of which customers might reasonably be expected to be informed.
If you sign up for our newsletter we will share your e-mail address with a service called MailChimp which sends out our newsletter. We will not share it with other companies. You can unsubscribe from the newsletter at any time.
“The Nutmeg Company” and “3D Cross Stitch” are trading names of Meg and Mike Evershed.
The Nutmeg Company
Unit 14, Reeth Dales Centre, Reeth, Nr. Richmond, Yorkshire DL11 6SP
Telephone: 01748 884926 Email: firstname.lastname@example.org
The Nutmeg Gallery is normally open from 10am to 5pm Monday to Friday and 2pm to 5pm on Saturday