Terms and Conditions

Payment Methods - Customers may pay for goods online by card, using the WorldPay secure system, or by using the print and post facility and sending a cheque or postal order made payable to The Nutmeg Company. We regret that because of increasing transaction costs we can only accept cheques drawn on a UK bank and denominated in £ sterling. Customers can also order by phone and pay using PayPal.

Postage & Packing - Flat rate £2.95 in total for orders for delivery in the UK, £5.95 in total for orders for delivery in Europe and £8.95 in total for orders for delivery anywhere else in the world. However many items you order, this is the maximum postage you will pay.

Delivery - We will dispatch goods as quickly as possible and will contact you if we cannot do so within 21 days. Customers may check availability before ordering by telephoning the Nutmeg Company on 01748 884926, or by e-mailing enquiries@3dcrossstitch.co.uk.

Our Guarantee - The Nutmeg Company wishes to satisfy all customers, and guarantees that goods will be in good order. However, in the event of faulty goods please inform us immediately by e-mail or telephone, stating whether a refund or replacement of all or part of the kit is required. Please inform us within 14 days of receipt of goods, but if a problem comes to light outside this period while you are working on the kit, we will still endeavour to deal with any difficulties you may have. This does not affect your statutory rights.

Customer Services and Complaints Procedure - For customers wishing to check any aspect of the Nutmeg Company's products, please contact us by e-mailing enquiries@3dcrossstitch.co.uk, or telephoning 01748 884926 between 9.30 a.m. and 5.00 p.m., Monday to Friday. We will try to resolve any query or complaint within 14 working days.

Cancellation rights - Customers have the right to cancel the order. Cancellation must be within 7 working days from receipt of goods, starting the day after the goods are received. The goods must be intact and resaleable and the customer must bear the cost of returning the goods. A refund will be made within 30 days.

Privacy - The Nutmeg Company is committed to protecting your privacy. If you make an enquiry or place an order with us we will only use the contact details you provide for the purpose of dealing with your query or processing your order and maintaining proper business records for accounting and tax purposes. In the case of orders this may include passing your details on to a bank or other payment processing company so they can process your payment. We will not use your data for direct marketing ourselves and we will not pass your information to any other third parties unless you give your consent or we are required to do so by law. We may however contact you if that is necessary in relation to your order or query or if there is a material change in our circumstances (such as a change of address) of which customers might reasonably expect to be informed.

If you sign up for our newsletter we will share your e-mail address with a service called MailChimp which sends out our newsletter. We will not share it with other companies. You can unsubscribe from the newsletter at any time.

Our website uses something called a "cookie" to remember what you have put in your shopping basket. Many internet sites use session cookies like this to make it easier for people to use their websites. The Nutmeg Company values the privacy of its customers and does not use cookies for any other purpose.

“The Nutmeg Company” and “3D Cross Stitch” are trading names of Meg and Mike Evershed.

The Nutmeg Company

Unit 14, Reeth Dales Centre, Reeth, Nr. Richmond, Yorkshire DL11 6SP

Telephone: 01748 884926   Email: enquiries@3dcrossstitch.co.uk

The Nutmeg Gallery is normally open from 10am to 4:30pm Tuesday - Saturday