Terms and Conditions

Payment Methods - Customers may pay for goods online by credit card, using the WorldPay secure system, or by using the print and post facility and sending a cheque or postal order made payable to The Nutmeg Company. Cheques must be in sterling unless the order is for three or more items.

VAT - From 1st March 2012, all prices include VAT at the standard rate. Our VAT registration number is 127515521.

Delivery - We aim to deliver all goods within 28 days. Customers may check availability before ordering by telephoning the Nutmeg Company on 01748 884926, or by e-mailing sales@3dcrossstitch.co.uk. Delivery charges for the UK and overseas are given on the website.

Our Guarantee - The Nutmeg Company wishes to satisfy all customers, and guarantees that goods will be in good order. However, in the event of faulty goods please inform us immediately by e-mail or telephone, stating whether a refund or replacement of all or part of the kit is required. Please inform us within 14 days of receipt of goods, but if a problem comes to light outside this period while you are working on the kit, we will still endeavour to deal with any difficulties you may have. This does not affect your statutory rights.

Customer Services and Complaints Procedure - For customers wishing to check any aspect of the Nutmeg Company's products, please contact us by e-mailing queries@3dcrossstitch.co.uk, or telephoning 01748 884926 between 9.30 a.m. and 5.00 p.m., Monday to Friday. We will try to resolve any query or complaint within 14 working days.

Cancellation rights -Customers have the right to cancel the order. Cancellation must be within 7 working days from receipt of goods, starting the day after the goods are received. The goods must be intact and resaleable and the customer must bear the cost of returning the goods. A refund will be made within 30 days.

Privacy -The Nutmeg Company is committed to protecting your privacy. The only information we will hold will be names, addresses, telephone numbers if given and details of customer purchases. We will not pass this information to third parties.

Our website uses something called a "cookie" to remember what you have put in your shopping basket. Many internet sites use session cookies like this to make it easier for people to use their websites. The Nutmeg Company values the privacy of its customers and does not use cookies for any other purpose.

“The Nutmeg Company” and “3D Cross Stitch” are trading names of Meg and Mike Evershed.

The Nutmeg Company

Unit 14, Reeth Dales Centre, Reeth, Nr. Richmond, Yorkshire DL11 6SP

Telephone: 01748 884926   Email: sales@3dcrossstitch.co.uk

The Nutmeg Gallery is open from 10am to 5pm Monday to Friday or by appointment